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Service - 1st Line
Customer Care
(Full Support - FFS)
Customer Care
(Added Value Service - FAS)
Manged Service
(Installation Service - FIS)
Manged Service
(Cloud - FMC + OnPremise - FMP)
Name *
Email *
Subject *
Description
Type
Konfiguration
Auslieferung
File Management
Installation
Schnittstelle
Problem
Anpassung
Offener Punkt
Sonstiges
Frage
Bericht
Customization No
External Ticket No
Priority *
Low
High
Urgent
Attachment
Create ticket
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Name *
Email *
Subject *
Description
*
Software Version
IFS Cloud
IFS Applications 10
IFS Applications 9
IFS Applications 8
IFS Applications 7.5
Environment
PROD
STAGE
TEST
DEV
MIG
BNT
Frequency
First occurrence
Business impact
*
Affacted user
*
Workaround
*
Reproduction steps
*
Priority
Low
High
Urgent
External Ticket No
LCS Case ID
Attachment
Create ticket
Name *
Email *
Subject *
Description
*
Priority
*
Low
High
Urgent
Software Version
IFS Cloud
IFS Applications 10
IFS Applications 9
IFS Applications 8
IFS Applications 7.5
External Ticket No
Customization No
LCS Case ID
Attachment
Create ticket
Name *
Email *
Subject *
Software Version
*
IFS Cloud
IFS Applications 10
IFS Applications 8
IFS Applications 9
IFS Applications 7.5
Environment
*
PROD
NON PROD
Desired Date/Time
*
Description
Attachment
Create ticket
Name *
Email *
Subject *
Description
Software Version
IFS Cloud
IFS Applications 10
IFS Applications 8
IFS Applications 9
IFS Applications 7.5
Environment
*
PROD
NON PROD
External Ticket No
Priority
*
Low
High
Urgent
Attachment
Create ticket
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